Terms and Conditions
General terms and conditions and customer information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider. (LEVELONE GmbH &am; Co.KG) via the website https://levelonefashion.de Close. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby rejected.
(2) For the purposes of these provisions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its independent professional or commercial activity.
§ 2 Formation of the contract
(1) The subject of the contract is the sale of goods. .
(2) By placing the respective product on our website, we are submitting a binding offer to you to conclude a contract via the online shopping cart system under the conditions specified in the item description.
(3)&The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase &Items are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the "Checkout" button or&"Continue to order" (or similar designation) After entering your personal data and payment and shipping conditions, the order details will be displayed to you as an order summary.
If you select an instant payment system as your payment method (z.B. If you use PayPal (Express/Plus/Checkout), you will either be taken to the order overview page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, please make the appropriate selections or enter your data there. Finally, your order details will be displayed as an order summary on the instant payment system provider's website or after you have been redirected back to our online shop.
Before submitting your order, you have the opportunity to review and change the information in the order summary (also using your browser's "back" function) or cancel the order. Please check all information, including the delivery address, for accuracy and completeness. Missing or incorrect information, such as name, street, house number, and city, or delivery to a parcel locker or post office (z.BWithout a Packstation number, personal postal number, or branch identifier, smooth delivery cannot be guaranteed. Any additional costs incurred due to this incorrect or incomplete information may be subsequently invoiced to the customer, or shipping costs already charged may be retained.
(4) Your requests for a quote are non-binding. We will then submit a binding offer to you in written form (z.B. via email), which you can accept within 5 days (unless a different deadline is specified in the respective offer).
(5) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically guaranteed, and in particular, that it is not prevented by spam filters.
§ 3 Special agreements regarding offered payment methods
(1) Payment via "PayPal"/"PayPal Checkout"
When selecting a payment method offered via "PayPal"/"PayPal Checkout", payment processing is handled by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A(22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly labeled button on our website and during the online ordering process. "PayPal" may use other payment services for payment processing; if special payment terms apply, you will be notified separately. Further information about "PayPal" can be found at [link to PayPal website]. https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
§ 4 Right of RetentionRetention of title
(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
§ 5 Warranty
(1) The statutory warranty rights apply.
(2)&As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty rights.
(3) &If a characteristic of the goods deviates from the objective requirements, the deviation is only considered agreed upon if you were informed of it by us before we submitted your contractual declaration and the deviation was expressly and separately agreed upon between the contracting parties. In the event of an incorrectly delivered item, we will take care of the subsequent performance. Please contact us directly for this purpose. Complaints and requests for subsequent performance must be submitted exclusively via customer support email. info@levelonefashion.de
Return shipping costs incurred at the customer's own risk cannot be reimbursed.
§ 6 Choice of law, place of performance, place of jurisdiction
(1)&German law applies. For consumers, this choice of law only applies to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law).
(2)&The place of performance for all services arising from business relationships with us, as well as the place of jurisdiction, is our registered office, unless you are a consumer, but rather a merchant, a legal entity under public law or a special fund under public law.&The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is brought. This does not affect the right to bring an action before a court at another legally established place of jurisdiction.
(3)&The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply.
II. Customer Information
1. Seller's identity
LEVELONE GmbH &am; Co.KG
Thomas Jelitto &Violetta Jelitto
Platanenweg 2-4
33335 Gütersloh
Germany
Telephone: +495241 9975740
E-mail: info@levelonefashion.de
Alternative dispute resolution:
The European Commission provides a platform for online dispute resolution (ODR platform), accessible at https://ec.europa.eu/consumers/odr.
We are neither willing nor obligated to participate in dispute resolution proceedings before consumer arbitration boards.
2. Information on how the contract came about
The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the correction options are governed by the provisions of "Formation of the Contract" in our General Terms and Conditions (Part I).
3. Contract language, contract text storage
3.1. The contract language is German. .
3.2. We do not store the complete contract text. Before submitting the order via the online shopping cart system&The contract details can be printed using your browser's print function or saved electronically. After we receive your order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.
3.3. For quote requests outside the online shopping cart system, you will receive all contract details in the form of a binding offer in text form. z.B. via email, which you can print or save electronically.
4. Codes of Conduct
4.1. We have submitted to the buyer seal quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/buyer's seal/buyer's seal-zertifizierungskriterien.pdf.
5.Key characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.
6. Prices and payment terms
6.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.
6.2. Shipping costs are not included in the purchase price.&They can be accessed via a correspondingly labeled button on our website or in the respective offer,&These costs will be shown separately during the ordering process and must be borne by you in addition, unless free shipping has been promised.
6.3. Costs incurred in transferring the money (Transfer or exchange rate fees charged by credit institutions) are from you to bear in cases where delivery takes place in an EU member state, but payment was initiated outside the European Union.
6.4. The payment methods available to you are indicated under a correspondingly labeled button on our website or in the respective offer.
6.5. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.
7. Delivery conditions
7.1. The delivery terms, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.
7.2. If you are a consumer, the law stipulates that the risk of accidental loss or damage to the goods during shipment passes to you only upon delivery, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the seller or another person responsible for carrying out the shipment.
7.3. As a customer, you are entitled to receive the ordered goods once, under the conditions specified in our online shop, provided that the shipment has been properly dispatched. If you, as the customer, are in default of acceptance in the meantime, we may charge you for the costs of the return shipment (twice) due to non-acceptance as damages. Furthermore, we may invoice you for the costs of resending the goods (in the amount of the actual shipping costs incurred). If a delivery cannot be made due to an incorrectly provided delivery address, we reserve the right to retain the incurred shipping costs.
7.4. If delivery is made to countries outside the European Union, additional costs may be incurred that are beyond our control, such as... z.BCustoms duties, taxes, or money transfer fees (bank transfer or exchange rate fees) are your responsibility. This also applies to returns.
7.5. Combining orders: We offer the option to combine multiple orders. This may result in us refunding shipping costs if two or three orders are combined.
In some cases, even more orders can be bundled together.Compensation for expenses: Due to the associated administrative costs, we charge a one-time compensation fee by retaining the shipping costs for the first order. These costs arise from the need to manually process each order, allocate it to accounting, and, if necessary, process refunds.
Orders spanning multiple days: When orders from multiple days are combined, they are not treated as a single order with a value exceeding €50. Therefore, shipping costs will not be refunded in these cases.
7.6. We charge a flat shipping fee for each order, which is clearly displayed during the ordering process. This fee includes all costs associated with shipping the goods. These include, in particular:
- Packaging and material costs
- Transport and delivery costs
- Processing fees
- Energy and logistics costs
The flat shipping fee applies uniformly per order, regardless of the size or weight of the shipment. It is only adjusted for national and international shipments. It is not calculated separately based on actual costs and cannot be split or refunded in the case of partial deliveries. The flat shipping fee remains unaffected in the case of returns under the right of withdrawal, unless otherwise stipulated in our cancellation policy.
8. Statutory warranty rights
Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).
These terms and conditions and customer information were drafted by the IT law specialists at the Händlerbund (German Retail Federation) and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and assumes liability in the event of cease-and-desist letters. Further information can be found at: https://www.haendlerbund.de/de/services/legal certainty/terms and conditions service.
Last updated: May 19, 2025
